When a company has several invoices in different parts of the process, it’s important you understand the meanings of every invoice status. This article will help with comprehension and efficiency.
Active:
If a green “Active” box appears next to a transaction it means that the customer has not submitted to payment yet, but it is still within the appropriate timeframe to submit the payment.
Paid:
If a grey “Paid” box appears next to a transaction it means that the customer has submitted the payment.
Pending:
If a grey “Pending” box appears next to a transaction, it means that the money has yet to be deposited into the merchant’s bank account; it is still awaiting network approval to be processed.
Overdue:
If the “Due On” date has turned red it means the payment has not been submitted and the allotted timeframe has passed.
Need Help?
If you run into any issues, please send Pay Theory a message directly to the email [email protected] or submit a ticket at https://www.paytheory.com/contact and we will be happy to assist you.
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